Returns & Exchanges

APEX TERMS AND CONDITIONS:

Online Return and Exchange Policy:

If for any reason you are unsatisfied with your order, we do accept returns for online order, but only under the following conditions:

  • Orders must be returned within 7 days of receiving the product.
  • Returns must also be authorized. We have two methods of authorization, one for shipping returns, and one for in-person returns.
    • Orders may be shipped back for returns; however, you are responsible for fulfilling the return shipment. Contact return@apexhomeoutlet.com or call your closest warehouse to authorize your return before initiating shipment to that warehouse. 
    • You may also return your items in person at your nearest warehouse. Call your nearest warehouse in advance to schedule a return date and time, and authorize your return that way. 
      • Note - we have 7 warehouses across California.
  • All items must be returned in its original packaging without any damages. 
    • All returned items are subject to inspection. Please give us up to 7 days after the return date to do any necessary inspections before your money is refunded.
  • We reserve the right to refuse any items that are considered too damaged for resale.
  • When processing your refund credits, the cost of shipping will be deducted from the original total if there are no damages to the product.
  • If unopened items or opened but not touched items are being returned, there won’t be a restocking charge.
  • A consumer assembled product is not eligible for return.
  • We will not complete any returns if there are any missing items within the packaging.

    If you need to file a claim for any damaged or missing items:

      • Please use the form in "Contact Us" and use "claim" in the subject entry to begin the claims process. Do not visit your nearest warehouse without submitting a claim form. 
  • Do not assemble any damaged products. Assembling any damaged items means you accept those items in their current conditions.
    • Include all damaged or missing items on the same claim form to prevent any additional delays in between separate claims.
    • Photos must also be provided for both quality control and additional verification purposes. Photos of the damages will also let us know which parts to replace. 


    In-Person Return and Exchange Policy:

    Kitchen & Vanity Cabinets - 

    Cancellation Fees: All cabinet order cancellations will incur a cancellation fee of 10% of the order amount (with a maximum of $500).

    Returnable cabinets - (subject to restocking charge***)
    *UNOPEN box Knocked Down (KD) cabinets subject to inspection and a 10% restocking charge

    *Assembled cabinet by APEX assembly department subject to return inspection and a 35% restocking charge

    Customers are required to bring cabinets back along with original invoice for return processing

    Non-returnable/exchangeable cabinets: Any and all cabinets that have been assembled, damaged, or installed in any way by the customer will NOT be accepted for returns. Please keep in mind that we are using natural wood for our cabinets. Due to natural decay, the color of the wood may change slightly over time; however, this is a natural occurrence and we cannot cover the natural decay. This also applies to any items with natural grain, or birds-eye products.

    Manufacture defective cabinet: Apex will exchange or replace any manufacturer defective or missing parts within 14 days after purchase at no additional cost.

    Stone Countertops & Peninsulas - 

    Please be aware that the colors of the stones may appear slightly different in-person than they may in photos. Please pay close attention to the exact color of the stone that you receive in-person. Please also be aware that our natural stones will slightly change in color and shade over time. We are not liable for color and shade differences due to that natural decay.

     

    • NON-RETURNABLE

    • EXCHANGE with a 25% restocking charge

    • ORDER CANCELLATION - No charge within 24 hours, after 24 hours, 25% cancellation charge will apply.

     

    * Before leaving any warehouse with your order, please kindly make sure that all items are accounted for in your order, and that you have everything you wished to purchase. We are not liable for any missing or unaccounted items after you leave our warehouse. Please make sure that everything is accounted for before leaving.  

     

    TILE, TRIMS, & DECO

    * No restocking charge within 7 days of purchase; after 7 days 15% restocking charge will be applied (tiles must be returned or exchanged in full box only)

    HARDWOOD AND LAMINATED FLOORS

    * RETURN - 15% restocking charge (must be return in full box only)

    * EXCHANGE - No restocking charge (must be exchange in full box only)

    * ORDER CANCELLATION - No charge within 24 hours; after 24 hours, IN STOCK ITEMS  10% cancellation charge and SPECIAL ORDER ITEM 15% cancellation charge

    CLOSEOUT PRODUCTS - **NO EXCHANGE OR RETURN

    GRANITE FABRICATION - Fabrication is base on the sizes you provided. Please make sure all sizes are accurate. If you find any mistakes on the fabrication, please contact us as soon as possible. AFTER 3 DAYS OF PURCHASE, WE WILL NOT TAKE ANY RESPONSIBILITY.