Rope

Return and Exchange Policy

If for any reason you are unsatisfied with your order, we do accept returns for online order, but only under the following conditions:

Orders must be returned within 7 days of receiving the product.

Returns must also be authorized. We have two methods of authorization, one for shipping returns, and one for in-person returns. Orders may be shipped back for returns; however, you are responsible for fulfilling the return shipment. Contact Info@apexhomeoutlet.com or call your closest warehouse to authorize your return before initiating shipment to that warehouse. You may also return your items in person at your nearest warehouse. Call your nearest warehouse in advance to schedule a return date and time, and authorize your return that way. Note - we have 7 warehouses across California, and are only offering shipping for California at this time.

All items must be returned in its original packaging without any damages. All returned items are subject to inspection. Please give us up to 7 days after the return date to do any necessary inspections before your money is refunded.

We reserve the right to refuse any items that are considered too damaged for resale.

When processing your refund credits, the cost of shipping will be deducted from the original total if there are no damages to the product.

If unopened items are being returned, there won’t be a restocking charge, however, if the items are opened but not touched, the items will have a 10% restocking charge.

Assembled cabinets by APEX assembly department are subject to return inspection and a 35% restocking charge.

A consumer assembled product is not eligible for return.

We will not complete any returns if there are any missing items within the packaging.

Shipping Instructions

Upon delivery of your order, do the following immediately:

Check to make sure all items are accounted for and that there are no damages. Only take the boxes out of the packaging if there are any obvious signs of damage.

If there are damages, make note of the damages with the delivery representative on their delivery receipt. Then take any photos of damages, and still accept the order afterwards. Do NOT refuse the order. You are responsible for any and all shipping charges if you refuse the order and the shipment comes back to us. Please allow us up to 5 days to ship your missing/replacements for damaged parts.

If any item is missing, make note with the delivery representative on their delivery receipt. Then call your nearest warehouse immediately or email us at Info@apexhomeoutlet.com. Take a picture of the opened box with the missing items and attach it to the email. Please allow us up to 5 days to ship your missing/replacements for damaged parts.

Please refer to our "Shipping Instructions" for our full list of instructions once you've received your shipment, and for instructions on how to file a claim.